Glossary
What is First-call resolution (FCR)?
The share of calls where the customer's issue is solved on the first call.
Definition
FCR measures whether customers get what they need without calling back. It's one of the strongest predictors of customer satisfaction.
Why it matters
Repeat calls cost money and patience.
How RANA AI uses it
Because the AI agent has your full FAQ and never forgets it, routine questions are answered correctly the first time.
Hear it for yourself
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