Confirm every order.
Cut returns before they ship.
RANA confirms COD orders, fixes addresses before dispatch, answers order-status and return calls, recovers abandoned carts and collects feedback — in the customer's language.
What slows down online stores, D2C brands and retail chains.
Unconfirmed cash-on-delivery orders come back and you pay shipping both ways.
Missing landmarks and pin codes cause failed deliveries.
Support lines overflow during sales.
Shoppers leave at checkout and never come back.
Repetitive policy questions take agent time.
Failed-delivery reattempts need a quick call to the customer.
Customers across India prefer their own language.
You learn about problems only from bad reviews.
One AI employee across the whole journey.
- STEP 1Order placed
- STEP 2Confirm
- STEP 3Dispatch
- STEP 4Deliver
- STEP 5Support
- STEP 6Re-order
Each step below is a call RANA can make or take for you — every call recorded, transcribed, summarised and scored, with hot results sent to your team instantly.
10 ways RANA AI can work for your retail & e-commerce business.
Confirms cash-on-delivery orders before they ship.
Fixes incomplete addresses and landmarks before dispatch.
Answers 'where is my order' calls instantly.
Explains the policy and books return or exchange pickups.
Calls shoppers who left at checkout and helps them finish.
Re-schedules deliveries after a failed attempt.
Answers size, material, stock and offer questions.
Reminds customers to re-order consumables on time.
Collects ratings and catches unhappy customers early.
Answers store timings, stock and location questions for retail chains.
Pick a use case. Watch it. Then try it yourself.
Confirms cash-on-delivery orders before they ship.
Customised to your business, not a template.
You decide what Rana knows, asks, says and where the results go. Change it any time in plain language and test it before a single customer hears it.
- 01Share your information — website, brochure, FAQs, price lists
- 02Pick use cases and write (or let RANA write) the script
- 03Test it by talking to it, then go live on your number or list
- 04Watch results land: recordings, transcripts, scores, alerts
- ✓Order data from your store via webhook
- ✓Return and exchange policy
- ✓Offers and discount codes
- ✓Languages your customers speak
- ✓When to hand over to an agent
- ✓Results to your OMS, Sheets or Slack
Which store platforms work?+
Any platform that can send a webhook, or through Zapier / Make; you can also upload a daily order list.
Can it handle angry customers?+
It stays calm, captures the complaint and hands upset or complex cases to a person.
Which languages?+
11 Indian languages including Hindi, Tamil, Telugu, Kannada, Bengali and Marathi.
Build Rana AI for
your business.
Start with a free proof run on your own customers, or let our team set it up with your scripts and data.