AI receptionist for clinics and doctors — every patient call answered
Patients call when they're worried — often after hours, often more than once. An AI receptionist for your clinic answers every call, books the right doctor and slot, tells patients the fee and what to bring, and reminds them the day before, so fewer appointments are missed.
What it does for a clinic
- Books, reschedules and cancels appointments for each doctor, by their schedule
- Answers the questions your desk hears 50 times a day — timings, fees, location, parking, which doctor for what
- Calls patients the day before to confirm (a daily reminder campaign), and lets them reschedule on the same call
- Follows up after procedures and reminds patients about reviews and repeat visits
- Recognises urgent calls and passes them straight to your staff with a note
- Works for single-doctor clinics, dental chains, diagnostic centres and hospitals
What it will not do
It does not give medical advice or diagnose. If a caller describes an emergency, it tells them to call emergency services or come in immediately and alerts your staff. You decide exactly what it may and may not say.
Fewer no-shows, fuller schedules
No-shows are expensive: an empty slot is a doctor's time you can't sell again. A short reminder call the day before, in the patient's own language, with an easy way to reschedule, is one of the simplest ways clinics reduce them. When a patient says they can't make it, the same call moves them to another slot — so the gap can be offered to someone else.
A clinic call
Frequently asked questions
Is patient information kept private?+
Calls and transcripts are stored in your RANA workspace and visible only to your team. You control who can see recordings. We don't use your patients' data to advertise to them.
Can it handle multiple doctors and branches?+
Yes — give each doctor their days and hours, and each branch its address and timings. The receptionist offers the right slots for the right doctor and location.
Which languages can patients speak?+
Telugu, Hindi, Tamil, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Odia and English — plus Spanish, French and Japanese for callers abroad. It follows the patient if they switch language mid-call.
What does it cost?+
Plans from ₹4,999/month (400 minutes), billed in 30-second pulses. Starter is ₹9,999/month for 1,000 minutes and Growth ₹29,999/month for 3,500 minutes. Prices exclude GST. See the pricing page for every plan.
Will callers know they are talking to an AI?+
The agent introduces itself by the name you choose and speaks naturally, with natural pauses and interruptions. We recommend being open that it is an AI assistant — callers care far more that they got a quick, correct answer than who gave it.
Talk to Rana, our own AI employee, right now in your browser — in English, Telugu, Hindi, Tamil or Kannada. No sign-up.